1-800-777-0258 USA   1-541-687-0487 Intl
Service Library

This online resource library can answer most of the questions you might have. The library offers manuals, photos, videos and other useful information to help solve your issues and is organized by topic for quick referencing.

Simply select a category from the list on the left column.

Contact the customer service team:
Use our service form
1-800-777-0258 USA
1-541-687-0487 Intl
email the service team
Making your stem fit you


It seems that my handlebars are too close. What are my options for getting a new hanlebar stem?


If you are within your 90-day warranty period, we will be happy to do what it takes to make the bike fit you.

Contact Bike Friday Customer Service, and we can send you a Fit Stem. Using this tool, you can dial in exactly where you want the handlebars to be. Then you return the stem to us, and we will build you either a Custom Ultralight Stem (generally for drop handlebars) or an Adjustable Riser Stem (generally for straight handlebars).

If you have had the bike for more than three months, give Customer Service a call, and see what arrangements can be made. Each case if different, but the bottom line is that we want you to be happy with your bike, and will do what we can to make it fit you.

Consult the stem comaparison chart in the Document Library (link below) for more information about Bike Friday stem options.