We are here to serve you. Keeping you and your Bike Friday riding smoothly is what our Service Department is all about. Whether it’s answering questions, fixing problems or just talking you through the details, we are here and ready to help.
We have a vast array of resources on hand to solve issues, and the key to success is taking the time to understand you and your issues. Whenever you contact our Service Department, the more information you can share with us, the better chance we have at solving the issue.
While we are always prepared to give you one-on-one assistance, we have a number of resources available to you online.
Bike Friday Service LIBRARY
Cut to the chase with this handy online resource library to answer most of the questions you might have. The library offers manuals, photos, videos and other useful information to help solve your issues and is organized by topic for quick referencing. Learn more.
This is a menu of manuals that can help you with various aspects of your Bike Friday.
Or if you prefer,
Packing Videos for your:
Pocket Bike (New World Tourist, Llama, Pocket Rocket, Companion and older models)
Q Tandem (no longer Produced)
This is a menu of videos that can help you with various aspects of your Bike Friday, from folding and unpacking to updating.
Contact your Customer Service Team
If the answer you're looking for still eludes you, call us or send us an email. Our service goal is to get back to as soon as possible. You can also schedule an appointment for a phone consultation through our receptionist or via email. (For email scheduling, include “phone appointment + time/pacific time” in the subject line. If the call is International, include that information, too.)
Shipping for Service
Before you ship your Bike Friday or component to our factory for service, send us an email with complete details of what you are requesting and wait for our response. We might be able to solve the issue in one of our other methods.
RED APRON SERVICE Our Red Apron Service is our concierge package available only at our factory. A Bike Friday technician will spend one-on-one time with you, mentoring you on whatever issues you want to know -- from packing and folding to maintenance. Learn more.
When we have advisories on any of our products, you can find them here.
Call or email our Service Team: 800-777-0258 (US & Canada, toll-free) or 1-541-687-0487 (International).
Hours of operation: 8:30am to 5:30pm Mon- Fri.