tikit stem inspection instructions
from Bike Friday Co-Founder Alan Scholz
Bike Friday tikit owners:
Here are the step-by-step instructions to inspect a Bike Friday tikit stem for cracks, as well as a video to help guide you through the process.
Let me begin by saying that Bike Friday is a company of cyclists, and we understand the connections you have with your bike. For most of us, a bicycle is an essential tool in our everyday life. We know this is a difficult time, and we are working tirelessly to find solutions.
Until we do find a solution, we strongly recommend that you do not ride your tikit.
We are asking you to perform this inspection so we can learn more about the issues with the tikit stem, and so we can further research this problem. If you do not find any cracks during this inspection, that does not mean we believe your tikit is safe to ride.
The bottom line is that we simply do not know at this time the extent of this problem. However, research into the issue has shown us that the age of your tikit might not be a factor. So, again, please do not ride your tikit no matter what the results of this inspection show.
Now, to the inspection itself.
The inspection should take less than 5 minutes to perform. The only item you will need to assist you in the inspection is a working flashlight. Our research to date has shown us that any cracking in the tikit stem will be clearly visible by performing this inspection.
You can either watch the tikit stem inspection instructions video [click on that link] or follow the instructions below.
Begin by folding your tikit. Once folded, we will be directing our attention to the upper portion of the headtube, below the stem hinge plates.
As you look into the headtube through the stem plate, inspect the area around the inner edge and the weld. You might notice that the weld does not appear in all cases to go completely around the stem. It does go completely around, it just isn't always visible from this perspective. This is not what we are inspecting.
As you look inside, you would be able to see cracks forming in a number of ways. See the examples below:
Some Bike Friday tikit owners who have experienced cracks in the stem reported feeling play in the stem and/or hearing creaking associated with the stem. Not all instances reported warnings, which is why we continue to recommend you do not ride your tikit.
The more information we have, the better we can understand the situation. Please follow this link to an expanded tikit owners survey that collects more detailed information that can help us in our research.
If you found cracks in your inspection, please take a digital photo and email it to us at email@example.com.
Once again, we apologize for any inconveniences, and we appreciate your patience and assistance in this issue.
Alan Scholz, Co-Founder, Bike Friday