This is the page where you can learn all about E-Assist and trouble-shoot any issues you might have. This page is being updated often to check-back if you don’t see the answer or contact us if you have learned something we may not know yet.
Mid-Drive System: “…There’s one problem that happens virtually every time it’s used by a new rider. The unit calibrates the torque sensing every time its switched on, and 95% of riders put one foot on a pedal and then turn the unit on, don’t ask me why, it’s just that the majority of riders seem to. By consequence, the calibration of the torque assist is way out of kilter and you get almost no assist…”