Read what our customers SAY about Bike Friday
It’s all here. Raves and rants, kudos and krankiness from Bike Friday owners everywhere. We want to hear it all. And we share it with anyone who is interested.
The opinions expressed here are from Bike Friday owners who have chosen to share their views. Many are clearly thrilled with their bikes. Some offer us insight on possible improvements.
But everyone is sharing their experience. And we are grateful for the opportunity to learn.
Simply select a Bike Friday model from the list on the right, and you'll get reviews specific to that model. If you want to read it all, just dig in.
You can also see what the Press says about us in articles.
Posted by: Bert
Dear Alan and Hanz Scholz, It is not often that I write to a company, let alone to praise one of its employees, in this case one of your sales team, Dave Seybert. In my 41 years I can only remember writing two complaint letters and one other praise letter, and it too was for outstanding customer service. A little background: Having lost my only brother in the WTC on 9-11, he was FDNY, along with a cousin and 19 others I knew in the WTC and Pentagon, my wife and I have been making and updating plans if another disaster should strike us, God forbid (but it is a fact of life in NY and DC now). She has been concerned with my working in the DC area and how it took many of our friends 3 hours to exit the District on that morning. Having ridden bicycles since I was 4 or 5, raced on road teams in college and law school, and commuted to downtown 1 to 3 days a week while working for the federal government, she thought I should look into having a “bug-out” bike in the back of my car at all times. (We also have two friends that work for The World Bank that have put bikes in their cars since shortly after 9-11.) This, along with the fact that she knows how I love to rent bikes on trips no matter where in the world we travel, but I am either complaining about the fit or taking 20-30 minutes to adjust the seat and handlebars while upsetting the bike rental staff and not having my seat, shoes, and pedals for a good ride. So, this past May, after very little internet research I came across Bike Friday and was immediately impressed. I decided to talk with the two stores in the DC area that carried your, and your competitors’, equipment, one very close to my present work location and the other a distance away but a shop which I have used since may college days. The other companies’ equipment (only 2 or 3 real competitors in my mind) was interesting but it kept coming back to that recommendations that Bike Friday was the best, the welding was better than anyone’s, and that Bike Friday would work with me to customize my bike. That last part was key, since I am not a small guy even though I swim ½ to 1 mile a day. I filled out one of your online contact forms and submitted it and was assigned a sales person. I went online to research your products and read about your staff, an item I find very informative. I was glancing through the sales staff bio’s when I read about Dave Seybert and that his hometown was Bethesda, Maryland, where I have lived for the past 15 years and where my wife grew up. Knowing nothing about the sales person to which I was assigned, and who happened to be out that day, I took a shot and called Dave. Dave was great and very easy to talk with. He answered all my questions, he asked a few key questions, said that a Pocket Llama would fit what I was looking for and started taking information on building up a bike. I have strong preferences and ideas on certain things and Dave worked right along with them. He even pointed me towards certain items I might not have considered. After a few e-mails and a little research on parts I wanted or Dave recommended I placed the order. I can only say that Dave made the whole process a very pleasant experience. I purchase a lot of items online and this is the fourth bike I have had built over the past 19 years and only wish that other shopping and build experiences were half as easy and enjoyable as my dealings with Dave. I have read most, if not all, of the articles I could about Bike Friday and Green Gear. I have read the reviews and epinion postings, many mention the outstanding customer relations and satisfaction. If Dave is an example of your staff you must have some crew that is unmatched almost anywhere, in my opinion. I have become one of your biggest fans and advocates. I will be singing the praises of Bike Friday, and if you knew me that is high praise. My wife and I are known for researching everything we purchase. We buy only the best since it tends to last the longest and you get satisfaction and value from the purchases. Many of our friends come to us for recommendations and will buy what we have purchased because they know we have done our homework. I only hope that I can send business your way. You have a great product, great staff, and I wish the best for the company and employees. Oh… my requested, fire engine red (BF flag red), Pocket Llama was delivered right when Dave said it would be. I have already ridden over 100 miles on it and LOVE IT ! ! ! ! I have donated my old road frames and equipment to Pedals for Progress but I am holding onto one Trek mountain bike for some real mud rides and when a visiting friend or relative needs a decent ride. Keep shipping those incredible small wheeled bikes. The word will spread and I'll be singing your praises. Sincerely, Bert
Posted by: Michael Rasmussen
I wanted my travel bike to be my everyday bike too. So I bought the Llama with an eye toward durability that would stand up to commuting underneath my (then) 260 pound body through the rains of Portland, Oregon winters. As I approach the 1000 mile mark on this bike my experience has been comfortable and dependable. The comfort was reinforced last weekend on a four hour ride that left me tired, really hungry, and ready to go ride some more. As to dependability, the bike has carried this 260 to 240 pound rider, frequently carrying 15+ pounds of baggage, through a mucky, rainy winter with only (not frequent enough) chain lubes with no problems or signs of wear. OK, I have replaced the brake pads. And I did have one flat - in my living room. After I pulled a thorn out of the tire. Yes, I highly recommend the Schwalbe Marathon tires! And I getting really good at explaining that "No, you don't have to pedal faster because of the small wheels. It's all in the gearing. Yes, it rides like a normal bike. I'm not even aware of the difference while riding." An unexpected benefit of a BF bike is folding it up to put into the car for a quick trip to wherever. Folding is not just for flying! Forget the rack on the back or roof of your car. Just pop the bike into the back seat or trunk and go. I'm looking forward to centuries and Cycle Oregon ( http://www.cycleoregon.com/ ) this fall and riding the llama through Hell's Canyon. Background: The llama was the first bike I've owned in over 12 years. I bought it in November 2002 and immediately started commuting to work on it. This review was written after over four months of consistant commuting.
Posted by: Trevor Caldwell
I have owned my Bike Friday (a Pocket Llama) some three months and cycled over 1300 km (800 miles). To say the least I am impressed. Last weekend I completed a 100 km (60 mile) day ride. This bike is as easy to ride and as comfortable as my full sized bike and much more responsive and maneuverable. In fact it is fun to ride and I reckon anything I do in my life needs to have a component of fun attached. I bought this bike as a present to myself for my forthcoming 60th birthday. The service from Bike Friday was good (I am in Australia but the sales person, Peter Berra, was most helpful and everything I ordered arrived). Packing the bike in its travel case is a challenge but I am slowly perfecting the art! I live some 20 km from the town where I work in rural Australia and frequently use my Pocket Llama to commute. This bike is great on both sealed and unsealed roads but a bit airyon loose surfaces. This may well be because of the small wheel size but the tyres (Schwalbe Marathon) probably don help either. In summary I am rappedwith this bike and am increasingly using it over my other full size bike. I will be off on my first tour (in Tasmania) in January. I reckon Bike Friday is a great company and the product top class. Keep up the good work.