Our first priority is to learn about your personal needs and find the best solution to match. It begins with your Bike Consultation. We ask a few questions and listen a lot.
Our team of Bike Consultants includes individuals who were Bike Friday clients first, then came here to join the team. We have others who have worked in a number of departments here including the production line.
All of our Bike Consultants are cyclists. They log thousands of miles each year on their Bike Fridays, and embody the essence of our company. They love cycling and want to share the experience with you.
We are a team, so if you feel as though you might want to work with a different Bike Consultant than the one you have, feel free to ask for a new one. We would be glad to oblige.
For more than 10 years Walter has been working his way through the various departments of Bike Friday, giving him the ability to look at any bicycle issue from a number of perspectives including production and service. He writes a blog on commuting, rides every day and keeps his finger on the pulse of cycling. He can talk specs with racing pros or family tandem with a parent new to cycling. He knows the fixie scene, and understands how to solve special needs. No matter what the case, he keeps the focus on what's best for your needs.
Ruthy got hooked on cycling later in life, and combined that with her linguistic skills (she speaks French and Japanese) to lead bicycle tours to Japan. After she bought a Bike Friday, she came to work for us. She remembers what it's like to be a newcomer. She loves sharing her touring expertise and extensive knowledge of Asia with everyone. More than anything, she wants to share the joy of cycling, and can help you choose your bike for road riding, touring, recreation or other adventures.
Contact a Bike Friday Consultant at the Factory (Eugene, Oregon, USA) by phone at 800-777-0258 or +1-541-687-0487 or email -- firstname.lastname@example.org.