Come on in and hang

May 9, 2011

You made it.

Welcome to the new Bike Friday website.

Yes, you’ve arrived to the right spot.

You made it.

But you made it in so many other ways, it’s impossible for us to keep track.

Our new website is a culmination of everything that we’ve heard from you, our loyal customers. It will, eventually, have all your precious stories, photos and experiences that define what Bike Friday is all about.

We’re in transition, so be gentle with us.

We wanted to get what we could online so you could start appreciating our work.

But this is a work in progess. We have so much to transfer from our old site, we thought we could keep working on that while you enjoyed what we have changed.

We’ve simplified our message. Our website is the source to find information on our bikes, our process and our services. But we need to hear from you. What’s good? What’s not? Let us know.

We have a simple goal with this blog: We want you to get to know us a little better. We’ll try to be a little more intimate. Share the essence of what makes Bike Friday tick here at the nerve center.

Nerve center. OK, I’ll be honest. I couldn’t even type that with a straight face.

This is hardly a nerve center. Hardly a world headquarters.

Nope, what is here, at our small facility in Eugene, is a building that beats with the heart of cycling. It’s filled with people who love cycling, and want to share that experience with everyone.

What we have in Eugene is a throw-back. It’s a throw-back to the old days, when you could cruise down to your local bike shop and hang. Talk about bikes. Hear stories. Tell stories.

That’s what we want to create online. A hangout, like the old bike shop, or record store, or comic book stand. A place where you feel at home. Where you can ask us anything, and we’ll try to find an answer.

Entry filed under: News from the Factory. Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , .

Memories of Desert Camp 2011 There’s no hiding now

15 Comments Add your own

  • 1. Michael  |  April 8, 2011 at 4:57 am

    Hey, I hang out at the shop every day at lunch, now I’m “hanging out” at the website from home in the evening… wow, apparently I can’t get enough!

    Reply
  • 2. Scott  |  May 11, 2011 at 5:37 am

    Great job with the new site design!

    Reply
    • 3. Raz  |  May 11, 2011 at 7:06 am

      Thank you. It was quite a long road that got us here. Stay tuned on the blog and we’ll tell you more as the story unfolds.

      Reply
  • 4. gerardo  |  May 11, 2011 at 12:55 pm

    Congratulations!!!! much better now!!!!

    Reply
  • 5. Steve Jones  |  May 15, 2011 at 6:54 am

    Wow! Much easier to navigate. Looking forward to tuning in as new content is added.
    How about making the pictures bigger for people with small screens or over 40 years eyesight! Some of the pics are a bit tiny, and it would be great to see the color options actually ON THE PICTURE OF THE BIKE to help better visualize customer orders. Would make a huge difference for those of us struggling with color choices!
    Nice work with the menus and layout!!

    Reply
    • 6. Raz  |  May 15, 2011 at 9:59 am

      The color configurator is part of the next phase of the website. Thanks for your kind words.

      Reply
  • 7. Lyndel Post  |  May 20, 2011 at 10:37 pm

    I am finding the new website very frustrating and there is just not enough info.
    Where can I down load a catalogue?
    Where is information about hubs and gears? And wheel size tech info?
    Where are the options for a customized bike – suggestions that might improve performance, or comfort, or help if you are an odd size or a woman?
    Which material are more durable and what are the choices?

    So many things that I could find easily on the old website!

    Reply
    • 8. Raz  |  May 21, 2011 at 8:01 am

      As with any new endeavor, there are growing pains. We understand the frustration when you can’t find what you are looking for. We apologize for any inconvenience you might have experienced with the new website.

      As always, our staff of Bike Experts sit ready at the phone or email to work with you individually to answer any and all questions you have. Our Bike Consultants are the ultimate source for information, and we encourage anyone to contact us. It is part of the core strength of our company.

      The best place to start is our new SEARCH function. It is a search for our site only, and doesn’t take you to an Internet Search site. Our FAQs remain a key place to find information, as well as our Guide to Service.

      Moving forward, the only way for us to understand how to best serve you is to receive this valuable input. Rest assured we are working to create a better online experience for you.

      Reply
  • 9. Steve Jones  |  May 25, 2011 at 6:06 am

    Raz.. let me begin by saying I think you’re moving in the right direction with the new web site and are doing your very best to create something good with lots of useful content. I also think it needs to be something your customers can depend on because honestly speaking, the current buying experience is truly awful. Frustrating is an understatement! and from what I’ve learned it’s been that way for a goodly time..

    so when you say…our staff of experts sit ready at the phone or e-mail to work with you…

    I can’t read that without responding..

    I am in the process of ordering a season tikit right now.
    The Japan dealer kept me waiting for about four weeks before telling me to order direct from Green Gear.A waste of a month.I sent detailed order sped with pictures direct to Bike Friday and received a reply BUT I was then passed back to the Japan dealer…then back to Green Gear. You should read my e-mails..seriously! I am now a basketball.

    One of your experts suggested I get in touch with the Japan dealer about adding a quick release to the stem on my order bike.Nice idea but for a BTO ( custom order ) I would expect Green Gear to be able to do that not refer me back to the dealer again especially when i have explained that the dealer is slow to respond. I confirmed that my order has been received in Oregon but I still have no confirmation of the parts list and there have already been mistakes made in e-mails with the color and the sizing.
    It’s quite worrying for an expensive purchase.

    Your words about customer service in no way match my experience.Now I’m absolutely sure Bike Fridays are great products and that is why I decided to order one but my experience so far has caused me to wonder if you really care about your customers.

    Let’s say I want to order a bike right now there are some things i need to know.
    The first is…what bikes do you offer?
    So the very first thing you need on this site is an overview of which models are available. Where is it?
    You only seem to be promoting the select series. Where is the standard bike information, colors and prices. How can anyone decide or make a useful comparison?
    This almost mirrors the problems of the old site.

    The previous posters comments are valid.

    Yes, frustrating to put it mildly.

    I hope that when my bicycle arrives I’ll be able to post how wonderful it is and that it was worth the waiting and the stress of the order process. I really hope so, but right now…

    Please use this site to give PRACTICAL information on the Bike Friday product line,accurate pricing, technical specs and servicing info rather than too much dreamy advertising copy. if you can do that, you’ll be on to a good thing both for Green Gear and it’s customers!

    Sure these things take time.We’re ok with that.

    One suggestion, a series of video tutorials on maintaining Bike Fridays since people tend to keep them a long time!
    For example cable tensioning for the hyperfold system, packing a Tikit with rack attached ( possible? ) and some for the pocket-wotsits too ( rockets and Llamas ). The current videos on You Tube are a bit fuzzy.

    Thanks

    Reply
  • 10. Travellingal  |  May 31, 2011 at 7:04 pm

    Hello fellow Bike Friday lovers – the new website is sensational and I am totally in love with my Pocket Rocket Pro – I am an Aussie gal who purchased from David at bfold in New York whilst on holidays there a couple of years ago and met Lynette aka Galfromdownerunder in the process. So cool!

    My Bike Friday goes all over the world with me as I travel around for work – so I look forward to some exciting photo posts ahead.

    Also just wanted to say a big THANK YOU to the team at Bike Friday – I visited Eugene last year (unannounced) and they were really friendly and helpful. I got to see the inside workings and meet the team that puts the bikes together – it makes me love my bike even more.

    Congratulations on the new website and on the continuous innovations on the Bike Fridays. Keep on cycling….

    Reply
    • 11. Raz  |  June 1, 2011 at 6:55 am

      We’re pleased to have you in the Bike Friday Community. You certainly have witnessed it up-close-and-personal.

      Reply
  • 12. John S. Allen  |  May 31, 2011 at 7:57 pm

    I’m a Bike Friday owner since 2005…New Web site an improvement over the rough-and-ready first one and the bland second one. Couple of comments on formatting of this blog: what’s with all the white type on light gray background (including instructions for this comments field? And as for those small photos someone else commented on, photos, WordPress lets you size them automatically so that clicking on one shows it to you at full size. So why start with postage stamp? Finally, the forced 1024 pixel wide screen may still be wide for some people.

    Reply
    • 13. Raz  |  June 1, 2011 at 6:53 am

      Thanks for the note. The comment area is one we are working on.

      Reply
  • 14. Scott  |  June 1, 2011 at 4:54 am

    When reading comments, I am finding the white text on a light grey background to be very hard to read.

    It looks the same way on both Firefox and Safari.

    Is there a way to change that? It really needs to be changed!

    Reply
    • 15. Raz  |  June 1, 2011 at 6:52 am

      We are working on that. Our programmer just got back from his honeymoon. That sounded like a reasonable excuse to us.

      Reply

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